Returns + Exchanges
Thank you for shopping small at Vault California. If you are not entirely satisfied with your purchase, we'll be happy to assist you!
Qualifying items bought in store and online must be notified for return within 14 days of original purchase date for an exchange or a store credit ONLY. Receipt must be present. There will be a 7 day grace period to return qualifying items.
Items that qualify for an exchange or store credit are full-priced clothing, full-priced accessories, and full-priced gifting with all original tags/packaging in place. Returned items must be unused, unworn, unwashed, and undamaged.
Items that are marked "final sale" are not eligible for return or an exchange. This includes items in our "sale" section.
If you'd like to make an online return please email us at "HelloVaultCalifornia@gmail.com". Vault California is not responsible for shipping return costs. We suggest using USPS.
In store Returns: If you'd like to make an in store return please check our current store hours as they change seasonally.
*DUE TO OUR CURRENT STORE CLOSURE, WE ARE ALLOWING IN-STORE RETURNS DURING OUR IN-STORE PICKUP DAY. SATURDAYS 10-2PM PST*
Please contact us if you have any questions, concerns, or comments on our return policy. HelloVaultCalifornia@gmail.com
Thank you, kindly!